Terms & Conditions

These Terms & Conditions (“Terms”) govern access to and use of TripVeer’s websites, applications, software, APIs, and related services (together, the “Service”). By creating an account, starting a trial, purchasing a subscription, or using the Service, you agree to these Terms and our Privacy Policy.

If you use TripVeer for a company, travel agency, tour operator, or other organisation, you confirm that you have authority to accept these Terms for that organisation. In that case, “you” and “Customer” refer to the organisation. If you do not agree, do not access or use the Service.

In these Terms:

• “Account” means the workspace and user credentials used to access TripVeer.
• “Authorised User” means an employee, contractor, or representative whom the Customer permits to use its Account.
• “Customer Data” means information submitted, uploaded, generated, or stored by the Customer or its Authorised Users through the Service.
• “Order Form” means an online checkout, proposal, invoice, or other ordering document describing a subscription.
• “Subscription Term” means the period for which the Customer has purchased access.
• “TripVeer”, “we”, “us”, or “our” means the provider of the TripVeer Service.

You must be at least 18 years old and legally capable of entering a binding contract. You may use the Service only for lawful business purposes. You must not use TripVeer if applicable law prohibits you from receiving the Service or if we previously terminated your Account for a serious violation.

You are responsible for confirming that your use of TripVeer, including the collection and processing of traveller, employee, supplier, and lead information, complies with laws that apply to your business and locations.

Account information must be accurate, current, and complete. You are responsible for protecting passwords, access links, authentication devices, and API credentials. Accounts and user seats must not be shared unless the applicable plan expressly permits it.

The Customer controls its Authorised Users and is responsible for their actions. Administrators may add or remove users, assign roles, configure permissions, and access workspace information. Tell us promptly at info@tripveer.com if you suspect unauthorised access. We may require identity or authority verification before changing Account ownership or access.

TripVeer is offered through subscription plans. Features, usage limits, storage, user seats, AI credits, support levels, and billing periods may vary by plan. The Order Form and pricing displayed when you subscribe form part of these Terms. If they conflict, the Order Form controls for that purchase.

• Fees are payable in the currency and on the schedule stated.
• Taxes, duties, and government charges are additional unless stated otherwise.
• Recurring subscriptions may renew automatically where disclosed at purchase, unless cancelled before renewal.
• You authorise us and our payment provider to charge the selected payment method for due amounts.

Pricing, plans, limits, and features may change over time. Changes normally apply from the next renewal, unless required sooner for law, security, preventing abuse, or a third-party dependency. We will give reasonable notice of material commercial changes where practicable. Failure to pay may result in restricted access or suspension.

We may offer a free or evaluation trial for a limited period. Trial eligibility, duration, features, AI credits, storage, and support are determined by us and may differ from paid plans. Unless expressly stated, a trial does not guarantee continued access to any feature.

We may modify or end a trial, refuse repeated trials, or suspend a trial used fraudulently. At the end of the trial, access may stop unless you purchase a subscription. Export important data before the trial expires. If payment details are collected for automatic conversion, the price and conversion date will be disclosed before you confirm.

Some TripVeer features use artificial intelligence or automated extraction to help create itineraries, quotations, descriptions, hotel-rate data, summaries, recommendations, and other content. AI output may be incomplete, inaccurate, outdated, duplicated, or unsuitable for a particular traveller or transaction.

You must review, verify, and approve all AI-generated or AI-extracted content before relying on it or sharing it with a customer, traveller, hotel, supplier, or other person. This includes dates, prices, taxes, availability, inclusions, exclusions, cancellation terms, visa information, routes, and traveller details. AI output is assistance, not professional, legal, financial, immigration, or travel advice.

AI features may be subject to credits, fair-use limits, provider restrictions, and separate notices. Do not submit sensitive information to an AI feature unless necessary and permitted. We do not guarantee a particular output or that AI output will be unique or free from third-party claims.

You are responsible for:

• the accuracy and legality of Customer Data;
• obtaining required notices, permissions, and consents from customers, leads, employees, and suppliers;
• configuring user roles, workflows, templates, pricing, mark-ups, taxes, and communication settings correctly;
• reviewing quotations, itineraries, vouchers, invoices, emails, and documents before use;
• maintaining appropriate independent business records and backups; and
• complying with travel, tax, consumer, advertising, privacy, telecommunications, and marketing laws applicable to your operations.

TripVeer is a software platform, not a travel agency, hotel, airline, payment intermediary, visa consultant, insurer, or booking supplier. We are not responsible for travel bookings, inventory or hotel availability, supplier performance, price changes, taxes, visa approvals, airline schedules, cancellations, refunds from travel suppliers, border requirements, or other third-party travel services.

As between you and TripVeer, you retain ownership of Customer Data. These Terms do not transfer your business data, customer lists, itineraries, supplier records, pricing, documents, or other proprietary information to us.

You grant TripVeer a limited, non-exclusive licence to host, copy, process, transmit, display, and back up Customer Data only as needed to provide, secure, support, and improve the Service, comply with law, and follow your instructions. We may use aggregated or de-identified information that does not reasonably identify the Customer or any individual to operate and improve TripVeer.

We use reasonable administrative, technical, and organisational safeguards designed to protect Customer Data against unauthorised access, loss, alteration, and disclosure. Security is a shared responsibility, and no internet-based service can guarantee absolute security.

You must use strong credentials, limit permissions, remove departed users promptly, keep devices and integrations secure, and notify us of suspected incidents. We may take urgent steps—including resetting credentials, disabling integrations, or temporarily restricting access—to protect the Service and affected users.

You must not use the Service to:

• break any law or infringe another person’s rights;
• upload malware, probe vulnerabilities, bypass access controls, or disrupt the Service;
• send spam, deceptive messages, unlawful marketing, or communications without required consent;
• store unlawful, abusive, discriminatory, defamatory, or exploitative material;
• impersonate others, submit fraudulent bookings, manipulate billing, or misrepresent travel services;
• scrape, resell, sublicense, reverse engineer, or copy the Service except where law expressly permits; or
• exceed reasonable usage limits or use automation in a way that harms TripVeer or other customers.

We may investigate suspected misuse and cooperate with lawful requests. Where practical, we will first ask you to correct a minor issue, but we may act immediately where there is risk of harm.

TripVeer may connect with services provided by Google, payment gateways, email and messaging providers, AI providers, storage services, meeting platforms, analytics tools, and other third parties. Your use of those services may be governed by their own contracts, privacy terms, charges, quotas, and account requirements.

Third-party services are outside our control. Their APIs, security rules, prices, features, and availability may change or stop. We cannot guarantee uninterrupted availability or compatibility of an integration. We may modify, replace, or discontinue an integration if its provider changes access, creates security or legal risk, or makes continued support impractical.

TripVeer and its licensors own the Service, including its software, interface, design, workflows, documentation, trademarks, and underlying technology. Subject to these Terms and payment of fees, we grant the Customer a limited, non-exclusive, non-transferable, revocable right during the Subscription Term to use the Service for its internal business operations.

Customer Data remains yours. If you provide feedback, you permit us to use it without restriction or payment, provided we do not publicly identify you without permission. No rights are granted except those expressly stated in these Terms.

We aim to provide a reliable Service but do not promise uninterrupted or error-free operation. Maintenance, upgrades, security work, internet failures, provider outages, excessive demand, and events outside our control may affect availability. Beta or preview features may change substantially or be withdrawn.

We may perform planned maintenance and will provide notice where reasonably practicable. Support response times and service-level commitments apply only if expressly included in the applicable plan or Order Form.

We use operational backup and recovery measures appropriate to the Service. These measures are designed for platform resilience and are not a substitute for the Customer’s own record-retention and backup obligations. Individual records may not always be recoverable.

Keep independent copies of business-critical quotations, bookings, traveller documents, invoices, supplier contracts, and financial records. Recovery requests are subject to technical feasibility, retention periods, plan limits, and applicable charges. We do not guarantee recovery of data deleted by a user or integration.

Each party may receive non-public information that is identified as confidential or should reasonably be understood to be confidential. The receiving party will use such information only to perform under these Terms, protect it with reasonable care, and disclose it only to personnel and service providers who need it and are bound by confidentiality obligations.

Confidentiality does not cover information that is public without breach, independently developed, lawfully received without restriction, or already known without obligation. A party may disclose information when legally required, and will provide notice where law permits.

Our Privacy Policy explains how TripVeer collects, uses, stores, and shares personal data. The Customer is responsible for its own privacy notices and legal basis for processing Customer Data. Where required, the parties may enter into a separate data-processing agreement. If the Privacy Policy and these Terms address the same matter differently, the more specific provision applies.

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

TripVeer will not be liable for indirect, incidental, special, punitive, or consequential loss; lost profits, revenue, goodwill, opportunity, or anticipated savings; travel-supplier failures; or loss caused by inaccurate Customer Data, unreviewed AI output, third-party services, or Customer configuration.

To the maximum extent permitted by law, TripVeer’s total aggregate liability arising from the Service or these Terms will not exceed the subscription fees paid or payable by the Customer for the Service during the six months immediately before the event giving rise to the claim. This limit applies across all claims and legal theories.

To the extent permitted by law, the Customer will defend and indemnify TripVeer, its affiliates, and personnel against third-party claims, losses, and reasonable costs arising from Customer Data, the Customer’s travel services or communications, violation of law or these Terms, infringement of third-party rights, or misuse by an Authorised User. We will give reasonable notice and cooperation. The Customer may not settle a claim in a way that admits fault by or imposes obligations on TripVeer without our written consent.

We may suspend or restrict an Account for misuse, fraud, security threats, unlawful activity, material breach, non-payment, excessive usage that threatens the Service, or conduct that risks harm to TripVeer, customers, or third parties. Where reasonable, we will give notice and an opportunity to resolve the issue. Urgent threats may require immediate action.

Either party may terminate for an uncured material breach after reasonable written notice. We may terminate immediately for serious fraud, deliberate security abuse, repeated violations, insolvency, or where continuing service would be unlawful. On termination, your right to use the Service ends and unpaid amounts become due.

Where technically available and legally permitted, we will provide a reasonable period—normally up to 30 days after termination—for an administrator to request export of Customer Data in an available standard format. Access may require payment of outstanding fees. After the export window, data may be deleted according to our retention practices, except where law, security, backup cycles, or a dispute requires longer retention.

You may cancel through available Account controls or by contacting us. Cancellation stops future renewal; it does not normally end the current prepaid Subscription Term early. You remain responsible for fees already due and may generally continue using paid features until the end of that term, unless the Account is suspended or terminated for cause.

Export required data before access ends. Removing the application, stopping use, or cancelling a payment instruction does not by itself cancel the subscription or remove outstanding payment obligations.

Subscription fees are non-refundable once a billing period begins, except where the Order Form expressly provides otherwise or applicable law requires a refund. We do not provide refunds for unused time, unused seats, unused AI credits, Customer configuration, or a decision to stop using the Service.

Our Refund & Cancellation Policy and any written commercial offer provided when you purchased apply to the extent they give you additional rights. Billing disputes should be reported promptly to info@tripveer.com with the Account and invoice details. Statutory consumer rights, where applicable, remain unaffected.

We may update these Terms to reflect changes in the Service, law, security, providers, or business practices. The revised version will be posted with a new effective date. We will provide reasonable notice of material changes through the Service, email, or website where practicable. Continued use after the effective date means you accept the revised Terms. If you do not agree with a material change, you may stop using the Service and cancel before the next renewal.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to the dispute process below and any mandatory rights under applicable law, courts in Bengaluru, Karnataka will have jurisdiction over proceedings connected with these Terms or the Service.

Before starting formal proceedings, a party should send written notice describing the dispute and requested solution. The parties will try in good faith to resolve it through authorised representatives within 30 days.

If unresolved, the dispute will be referred to a sole arbitrator mutually appointed by the parties under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Bengaluru, Karnataka, and proceedings will be in English. The award will be final and binding. Either party may seek urgent interim or injunctive relief from a competent court. Nothing here limits mandatory remedies available to an eligible consumer.

Neither party is responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemic, war, terrorism, civil disturbance, labour action, government action, internet or utility failure, cyberattack by a third party, cloud or telecommunications outage, or failure of a critical provider. The affected party will take reasonable steps to reduce the impact. Payment obligations for services already provided are not excused.

These Terms, the Privacy Policy, the Order Form, and any incorporated policies are the complete agreement about the Service and replace prior discussions on the same subject. If part of these Terms is unenforceable, the remainder continues. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except as part of a genuine merger or sale of substantially all assets. We may assign them as part of a reorganisation, financing, merger, or sale. Notices may be delivered electronically.

Questions about these Terms, billing, cancellation, data export, or the Service may be sent to: